FAQs

What Does The Price Include?

All prices (emails or brochures) are shown in final US dollar number and it includes all kind of taxes and service charge but it does not include bank fees of any transactions. All the bank fees will be paid by client’s side.

Please check carefully the inclusion and exclusion of services before booking. Inclusion and exclusion services will also be listed in our confirmation email or brochure.

How Soon I Receive My Travel Document?

As soon as your booking is confirmed, deposited or full payment has been made we will email you a service vouchers and travel documents in 24 hours (latest 48 hours). You just need to print out and relax until departure date.

What If I Travel With Disable Travelers?

Please let us know the specific condition of the disable person in advance, then we will work with you for the best solution.

What If I Have Special Need?

If you have special requirement such as dietary, young children, handicapped or physical limitations.

Please let us know and we are going to work with you to ensure that we can meet your needs.

How Can I Change Or Cancel The Booking?

If you wish to change or cancel the booking after full payment has been made. We will try our best to accommodate any changes or cancellation fees according to each individual supplier policy. Our support is case by case.

Please refer detail in “Terms & Conditions”.

Is There Any Extra Charge From The Original Quotation?

For tours, once the services have been confirmed we will not ask for any more money unless there is an increase beyond our control.

For flight tickets, we will inform you of the fare at the time that you enquire about the booking, but the fare is not guaranteed until the time that you issue the tickets.

We, therefore, suggest that you pay in advance so that we can issue the tickets and guarantee the cost of the flight.

Can I Book An Extension Or Day Trip When I Am In The Country?

Yes, our sales staff is always with you to make sure you meet your needs. As soon as we receive your requests on the phone or inquiry form, we will arrange the tour services for you. Once it’s confirmed we will email you back and ask for full payment.

What Should I Do If I Have Booked An Airport Transfer But I Do Not See The Driver?

Please call us with the emergency number of the local operations offices listed on your itinerary or service voucher. If you don’t have a mobile or cell phone, please ask the airport staff to show you to the nearest phone booth. Our driver or tour guide always is at the airport 30 minutes before your arrival.

What Are General Food & Water Precaution In Vietnam?

Food: The rule eats: Well-cooked food.

Generally, try to avoid fresh salads or raw vegetables as they may be washed with contaminated water.

Drink: Drink bottled water, and make sure the seal is not broken.

Can We Make Special Request On Food?

For vegetarians/vegans, you will have no problem. Most allergies are easy to accommodate. For specific requirements, please share us in advance.

What Medication Precautions Should I Take Before The Tour?

It is important to visit your travel medical doctor or specialist travel clinic several months before you travel to allow time for the accurate recommended courses of vaccinations (if necessary). This is particularly important if you suffer from any medical condition and/or are traveling with young children.

If you are having medical treatment, we suggest you bring your own drugs due to some kinds of drugs you may not find in Vietnam.

Note: Make sure you always keep your medicines with your passport to not forget them.

How Early Should I Buy Travel Insurance?

You would be suggested to proceed with the insurance as soon as your itinerary is confirmed.

Why Do I Need Travel Insurance?

No one could tell what is happening out there. and “Travel Insurance” is needed, Absolutely.

Illness, an accident, or a death in the family is often a source of great contention between travelers and their travel agents for cancellation, refunds, and compensation on their travel packages. While we can’t eliminate travel risks, travel insurance can minimize and protect you against such financial loss. “Travel Insurance” is compulsory, but normally it is strongly recommended travelers buy “Travel Insurance” from their country (with purpose for your interest choice & easy check & get payment) before your departure. This will be really helpful in case of a medical emergency evacuation. The travel insurance will cover against the hospital and medical expenses as a consequence of an accident occurring to the bearer during the period of insurance and/or unforeseen illnesses which arise during that period as well.

How Should I Tip?

Tipping is always a sensitive matter for travelers to a country with different cultural expectations than the country you are from. You don’t want to over tips, but at the same time not under the tips. Our philosophy for tipping in Vietnam is, if someone had done a good job it’s always nice to acknowledge their services.

Our friendly suggestions tips to tour guide & driver together:

+ Group with 1-2 Persons: 5 USD/person/day

+ Group with 3-5 Persons: 4 USD/person/day

+ Group with 6-up Persons: 3 USD/person/day

How To Use Local Mobile Phone Services?

Mobile phone service is available across in South East Asia. Ask your guide to bring you to a local phone shop to purchase a SIM card to obtain a local number and prepaid credit. Please make sure your phone set is compatible with the local network. Coverage in rural areas.

Do We Get Cheaper Price If More People In Our Tour?

When your party has more members, the price for per person will be reduced correspondingly. Because the fee of services (tour guides, transfers) will be shared equally.

Do I Need To Apply For A Visa?

Most countries in South East Asia require you to obtain a visa. Please check carefully with a travel agent regarding specific visa requirements for each country you plan to visit as the legislation does change frequently.

Thailand offers a free visa on arrival to most nationalities. Other countries, including Vietnam, Laos, Cambodia, and Myanmar offer a “visa-on-arrival” service which requires you to pay a fee at the airport, or you may prefer to obtain this in advance through the relevant embassy or a visa agent.

For visa-on-arrival in Vietnam & Myanmar, you must submit some paperwork before you arrive. Please check with a travel agent. Please note there can be long queues on arrival at the immigration counters.

Can I Rent A Motorbike Or A Car By Myself?

In general, you can rent cars and motorbikes to ride yourself as long as you have an international driver’s license. However, please remember traffic and road conditions in South East Asia may be very different to what you are used to and we DO NOT recommend this.

What Is The Normal Quality Of The Vehicles Should I Expect?

The standard of vehicles across Vietnam and South East Asia varies between countries.

In Thailand & Vietnam, the quality of vehicles is more modern. They offer new models equipped with air conditioning, seat belts, and comfortable seating. Luxury cars such as Mercedes, BMW or limousines are available for hire but an extra charge will be applied (if any).

In Myanmar, Cambodia, and Laos, the level of development and tourism is lower than elsewhere in the region, therefore it is necessary for you to lower your expectations of the vehicles. The models are generally older and sometimes they may not be equipped with air conditioning, especially in more remote areas. Wearing a seat belt is not common practice in these countries and be aware that not all the vehicles in which you travel will be fitted with seat belts.